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Job Description ? Answer incoming calls and respond to customer’s emails ? Capable of finding required information using available resources ? Route calls to appropriate resources ? Process minor change on orders like cancellation, information correction ? Follow up customer calls where necessary ? Follow the Quality Assurance requests during the call communication ? Document all call information according to standard operating procedures ? Other duties as assigned Call Agent Qualifications and Skills ? Proficient in relevant computer applications ? 1-3 years of experience in a call center environment ? Knowledge of customer service practices and principles ? Excellent data entry and typing skills ? Superior listening, verbal, and written communication skills ? Ability to handle stressful situation appropriately ? Good communication skill, high responsibility and strong service awareness ? Bachelor diploma or equivalent will be preferred