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职责描述: 1.Supervise a team of corporate action staff to provide operational support and services for corporate action events processing. 2.Manage the daily operations to ensure the accuracy for maintaining high standard of customer service delivery. 3,Review and recommend improvement of the operations workflow for process streamline and effectiveness. 4.Perform transaction approval process on day to day operations. 5.Monitor and ensure instructions are delivered within custodian deadline time and funding cut off time. 6.Review and ensure corporate action checklists are updated and completed before day end. 7.Review daily control sheets and reports to ensure exceptional cases are closely monitored. 8.Review daily transactions and perform investigation for any discrepancies. 9.Perform daily review of unreconciled items per update of Reconciliation Team. 10.Review and monitor performance of team members via the group email boxes to ensure appropriate handling of customer inquiries and processing of instructions. 11.Prepare investigation reports including operational loss report for management review and approval. 12.Preparation of management and regulatory report. 13.Monitor and ensure corporate action events and information are disseminated to marketing teams for onward delivery to clients promptly and within reasonable timeframes. 14.Handle customer complaint and perform investigation to identify the root cause with prompt service recovery. 15.Monitor workflow of team members to ensure resources are allocated appropriately. 16.Provide guidance and training to team members to enhance their operations knowledge and competency. 17.Be flexible to perform any assignment/task or ad hoc projects per request (e.g. Holiday Support, OT, UAT, job reallocation, etc.). 任职要求: 1.Good knowledge of banking products across different asset classes 2.Experience in banking or securities operations 3.Experience in high transaction volume that requires manual processing with narrow processing window 4.Strong numerical skills and computer knowledge 5.Good communication and problem solving skills with proficiency in English and working knowledge of Simplified/Traditional Chinese 福利待遇 - 具竞争力的薪酬：基本工资 绩效奖金 轮班补贴 早晚班交通津贴； - 健全福利保障：五险一金 补充性商业医疗保险 免费年度体检； - 畅享10 天假期：除享有国家法定节假日外，还拥有至少10天带薪年假、12天带薪病假、1天生日假、婚假、产检假、产假以及陪产假、哺乳假等，助您达到工作生活的平衡； - 弹性福利制度：年假可买卖，商业医疗保险套餐可升级，您还可申请旅游补贴、个人进修补助、运动健身补贴等，满足个性化福利需求； - 人性化工作环境：使用公司的员工餐厅、咖啡室、休息室、娱乐室等，进行劳逸结合； - 多元化员工活动：运动会、团建、年会等精彩活动给您平台，任您施展才华。 培训与发展 - 广阔的职业发展平台：遍及全球的集团网络，提供扩展人脉及跨文化交流的机会，您还可申请不同国家及地区的长短期职位，不断挑战自我； - 系统性人才培育及发展：配备职业导师，为您提供清晰的职业规划指导，充分挖掘横向及纵向的发展潜力； - 完善的专业培训体系：入职即可享带薪培训，多元化的培训机会，还有资源及教育援助，帮您逐步实现职业目标。