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职责描述: The Client Change Management (CCM) team in Securities Services (SSv) provide dedicated support to key clients in response to Client Initiated Change Requests. The role will be accountable for the overall portfolio of change including prioritisation, planning and delivery a body of client changes for his/her assigned SSv clients. What you’ll do: 1. Provide support for client throughout the delivery of client change requests and ensure progress/issues are clearly communicated to the client. 2. Plan and control the change request delivery process across internal SSv teams. Manage and ensure consistent approach for the change request process across platforms. 3. Facilitate the client change process from identification, requirements gathering, impact assessment, prioritization support, implementation planning and monitoring. 4. Produce and track key Change MI and KPIs across all within the CCM team, reporting regularly and accurately, both to clients and for internal status updates / risk management purposes. 5. Ensure consistent governance within the CCM team, via standard regular reporting, financial control, RAID management, stakeholder management, resource management and other applicable robust controls throughout the change request management cycle. 6. Collaborate with our clients and internal teams to ensure that changes being delivered are fit for purpose and ready for adoption into production. 7. Build key relationships with internal HSS stakeholders, ensuring that CCM team is aware of the forward load/roadmap and have the necessary plans in place to assist with delivery of these within the agreed parameters of the project. 8. Evolve and improve change request processes and refine the approaches, methods and tools used to deliver change to clients in an efficient and cost effective manner. Continually develop own subject matter expertise in SSv Business Functions, Products, Systems