应届毕业生
学历不限
最近更新
2578人关注 Dealer customer satisfaction management which includes potential customer, test drive, sign-up and delivery.
?Responsible for dealer customer satisfaction management policy.
?Calculate dealer SSI, NPS score.
?Set up measurement methods, KPIs and report templates for dealer’s operational quality (customer satisfaction) according to dealer competence level.
?Pro-actively work with involved dealers to anticipate customer issues and drive actions to improve customer satisfaction and achieve quality goals.
?Suppliers’ selection and management.
Customer feedback follow-up.
?Working with on-site coaching team to motivate and push dealer management team to fulfill the KPIs and to improve dealers operational quality
?Developing dealer quality improvement concept and programs including dealer on-site coaching approach and working tools.
Participating in cross-departmental projects based on the level of knowledge (retailing, consulting, etc.) if and when required.
Other assignments from the supervisor.
Key Performance Measurement
?Accuracy, completeness and timeliness of dealer quality info. analysis and KPIs reports such as SSI score, NPS, etc.
?Reports making and releasing for dealers and VCDC
Low score cases follow-up timely
Requirements
?Bachelor degree or above
?At least 5 years working experience in automotive industry, either at international manufacturer or dealer group in sales, after-sales or dealer management function.
?Strong end-to-end project management skills
?Self-reliant and result-driven working style with good planning and organizational skills
?Fluent written and spoken Chinese and English are essential
?Proficient with MS Office tools (esp. MS Word, Excel and PowerPoint)
No obstacle to travel often within China
注：联系我时，请说是在白云人才网上看到的。
求职提示：用人单位发布虚假招聘信息，或以任何名义向求职者收取财物（如体检费、置装费、押金、服装费、培训费、身份证、毕业证等），均涉嫌违法，请求职者务必提高警惕。
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专业服务
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1000人以上
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国有企业
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上海市徐汇区衡山路922号建汇大厦
