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上班地点：外高桥保税区英伦路999号普洛斯物流园（6号线外高桥）

订单主管：SAP必须熟练，要有带人经验，带3人左右
JD 职能
Responsible for dealing with feed-back problems from suppliers and customers in the region, making statistics and analysis, and continuously optimizing CRM service
负责区域内进销商及客户反馈问题的处理，做好统计和分析，持续优化CRM服务
Training and coaching team members like on case handling, soft skill, communication skill etc.
培训和指导团队成员，如案例处理，沟通技能等。
Performance and KPI review of team members
负责所属组员的绩效考核
Communicate with Sales, finance, logistic , QA for order release related issues
保持与销售、财务、物流、质检部门就订单相关问题的有效沟通
System usage feedback and problem tracking
系统使用情况的反馈和问题追踪处理
用人要求
Good English and communication skill
良好的英文水平以及沟通技巧
Good skill on Office （Word, Excel, PPT）
熟练使用Office办公软件
Familiar with SAP and ERP system operation software
熟悉运用SAP、ERP系统操作软件
Strong ability to work under pressure and good professional ethics, independent work ability
具有较强的抗压能力及良好的职业操守，独立工作能力强
Above 3 years of working experience in customer service, candidate with Pharmaceutical background is preferred
5年以上客服相关工作经验，有医药行业相关工作经验者优先录取。
KPI 考核标准
Receiving 收货，Shipping 发货
Order Accuracy 订单准确率
Order Entry on Time Rate订单录入及时性
Document Management 单据管理
Customer Compliant Rate 客户投诉
CRM Issue 服务质量问题


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订单专员：
JD 职能
Collect and check orders from sales team, customers, by telephone, fax, email, etc.
收集并检查从销售团队、客户处通过电话、传真以及邮件等途径收到的订单
Complete order approval flow and order entry in System, accurate, completely
准时、准确的完成订单审批以及系统的录入工作
Follow up credit blocked orders and feedback the information to Business team in time
跟进资信被锁订单的进度, 及时将信息反馈给业务团队
Proper use and familiar with all kinds of systems or tools to assist to handle customer inquires
合理并熟练运用各类系统或工具来辅助处理客户来电问讯
Communicate with Sales, finance, logistic for order release related issues
保持与销售、财务、物流等部门就订单相关问题的有效沟通
用人要求
Good communication skill
良好的沟通技巧
Good skill on Office （Word, Excel, PPT）
熟练使用Office办公软件
Familiar with SAP and ERP system operation software
熟悉运用SAP、ERP系统操作软件
Strong ability to work under pressure and good professional ethics, independent work ability
具有较强的抗压能力及良好的职业操守，独立工作能力强
Above 3 years of working experience in customer service, candidate with Pharmaceutical background is preferred
3年以上客服相关工作经验，有医药行业相关工作经验者优先录取。
KPI 考核标准