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职位描述：
职责描述：
1. fully responsible for the daily work of customer service department, performing planning, organizing, supervising and coordinating responsibilities, guarantee the normal and good operation of the property, make the utmost efforts to improve customer satisfaction.
全面负责客户服务部的日常工作事务，履行计划、组织、监督、协调职责，保证物业正常及良好的运作，以最大努力提升业户的 满意度。
2. formulate and revise all kinds of work norms and internal management system of property, and supervise subordinates to comply with them.
制订及修订物业各种工作规范和内部管理制度，督导下属遵照执行。
3. prepare financial budget, supervise and control property financial situation, improving the management level of property base on budget.编制财务预算，监督控制物业财务状况，视经济能力适当改善物业的管理水平（如员工质量、设施、装饰装修等）。
4. implementing company policies and management objectives, formulating annual departmental work plan, annual training plan, follow up and implement the effective implementation of the plans.
执行公司的政策及管理目标，制定部门年度工作计划、年度培训计划，按月实施，跟进并落实各项计划有效执行。
5. responsible for handling special matters, such as major emergencies or complains, report the result in writing and keep on record.
负责处理特别事宜，如重大突发事件、重大投诉等，将处理结果以书面的形式上报并备案。
6. random visits to property management areas, be good at discovering deficiencies and deficiencies in project management services, assist project manager to coordinate the relationship between order maintenance,greening, cleaning, engineering and customer service.
不定期巡视物业管理区域各处，善于发现项目管理服务中的不足和欠缺之处，协助项目经理协调秩序维护、绿化、清洁、工程与 对客服务之间的关系。
7. maintain good communication with households, industry committees, residential committees, streets and relevant government departments, assist project manager in handling property external public relations matters.
与业户、业委会、居委、街道和政府有关部门保持良好沟通，协助项目经理处理物业对外公关事宜。
8. reporting the property status to the company regularly and making appropriate suggestions.
定期向公司汇报物业状况，并提出适当建议。
9. regularly presiding over regular departmental meetings, communicate the spirit of the company's meetings, check the working diaries of each post, guarantee the normal operation of the customer service department.
定期主持召开部门的工作例会，及是传达公司的会议精神。检查各岗位的工作日记，保证客服部各项工作运作正常。
10. perform performance appraisal at the end of the year for all employees and summarize annual work.
年终对全体员工进行绩效考核，总结年度工作。
任职要求：
1. college degree or above, major of property management or hotel management, good command of english, between 28 to 45 year old.
大专专科及以上学历；物业管理、酒店管理等相关专业，英文良好优先。28-45岁。
2. over 5 years experience of property customer service manager.
具有5年以上物业项目客服经理岗位（同等职位）工作经验；
3. have solid basic knowledge of property management, familiar with high-grade property management standards and property management policies and regulations.
具有扎实的物业管理专业基础知识，熟悉高档物业管理标准及物业管理政策、法规；
4. strong ability of word processing, language communication and random response to emergencies.
具有较强的文字处理、语言沟通及随机应变处理突发事件的能力；
5. have strong management ability and organizational coordination ability.
具有有较强的管理能力和组织协调能力。
6. ability to independently complete the overall operation of property management projects(including preliminary establishment and substantive management of property company).
具有独立完成物业管理项目整体运作的能力（包括物业公司的前期组建及后期实质管理）；
7. strong sense of service, strong management thinking and organizational planning ability, team spirit.
服务意识强，有较强的管理思路和组织策划能力，具有团队合作精神。
8. extrovert personality, good at communication, ability to handle and face complex problems flexibly and appropriately, establish good relations with customers.
性格外向，善于与人沟通；能灵活、妥善的处理和面对各种复杂问题，能够与客户之间建立良好的公共关系。
9. experience in complex project management, experience in well-known property enterprises is preferred.
具有综合体项目管理经验、有知名物业企业从业经验者优先考虑。